Appointments (initial and ongoing) are one hour long and the fee is $190 (including GST). Payment in full is due at the time of the consultation, payable by standard eftpos card or cash.


Credit cards can be accepted, but will incur an additional $5 charge (including GST).


Should an account remain unpaid after an appointment, future appointments may be postponed until payment is received. In the unlikely event that debt collection services are required, the cost of these services will be added to the amount owed.


Appointments that are cancelled or rescheduled for any reason without 24 hours notice (aside from emergencies) may be charged the full fee. This is because there is insufficient time to offer the appointment to another client who may be on the wait-list for an opening.


Failure to attend a booked appointment without any notification will incur the full fee, which will need to be paid prior to future appointments being made.


Free parking (up to two hours) is available on St Marys Road and the surrounding streets (e.g., Dublin Street,Caroline Street, Green Street), or there is paid parking in the Ponsonby Shops nearby. Please note there is strictly no parking behind our building. Those spaces are privately allocated and other cars may be towed away.